Configuring ServiceNow for Microsoft Teams and Microsoft 365 integration

Washington DC Employee Service Management

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washingtondc

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en-US

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Washington DC Employee Service Management

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emplsm

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Employee

Configuring ServiceNow for Microsoft Teams and Microsoft 365 integration

Release version: Washingtondc

Updated February 1, 2024

1 minute to read

ServiceNow® for Microsoft Teams enables agents to initiate chat with employees and import the chat, and enables employees to view and receive chat service from within  the Microsoft Teams application.

Important:

From IT Service Management for Microsoft 365 (version 2.6.7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
From HR Service Delivery for Microsoft 365 (version 3.3.6), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.

For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see Integrating ServiceNow with Microsoft 365 applications for Employee Experience.