View and manage HR cases in legacy HR

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can use the Case Management module to view and manage HR cases assigned to you, open and closed cases, as well as unassigned and all cases, in the non-scoped version of HR.

    Before you begin

    Role required: hr_case_reader

    Procedure

    1. Navigate to All > HR • Case Management > Case Management, then select one of the following modules.
      • Assigned to me: all cases assigned to the logged-in user.
      • Open: all open cases.
      • Open - Unassigned: all open cases that have not been assigned.
      • Closed: all closed cases.
      • All: all cases.
      • Case SLAs: all cases with SLAs.
    2. Select the case to view.