When you have a question about the organization's policies or benefits, search the HR
knowledge base in HR Service Portal before submitting an HR question or request in the non-scoped version of HR.
Before you begin
Role required: none
About this task
On the HR Service Portal, you can enter search text and see matching articles as you
type. If an article answers your question, you do not need to submit an HR
request.
Procedure
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Navigate to
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Click Knowledge Base in the banner.
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You can read Top Rated Articles or articles associated with various categories,
such as, Benefits, FAQ, or Payroll or enter your search text and do one of the
following.
| Option | Description |
|---|
| Open an article that appears below the search box |
Click the article name. |
| Open the HR knowledge base advance search |
Click Search at the top of the list. |
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To complete the advanced search, enter text above the list of articles and
press the Enter key.
Matching articles are listed, and a filter appears on the left to let
you refine search results by knowledge bases, categories, or
authors.
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Click the article to read.
What to do next
When you access knowledge base articles, it is a good practice to rate and review
the information presented, especially if information is missing or out-of-date. Your
organization may choose not to show rating and comment fields, but if they appear in the
article, take the time to rate it. This helps ensure that information stays current and
useful to others.