Default proactive prompts for Manager Hub

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Default Proactive Prompts for Manager Hub

    The Default Proactive Prompts for Manager Hub in the HR Service Delivery module provide essential configurations and widgets that help managers engage effectively with their employees. These prompts are activated through the Manager Hub and are designed to enhance employee support and career growth.

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    Key Features

    • Default Signal Configurations: Various configurations are available to display relevant widgets on the Manager Hub page, including:
      • Assigned Learning Lack of Engagement: Displays a widget to support employee learning for those who have not progressed in assigned courses.
      • Time Since Job Change: Prompts managers to help employees grow their careers if they have been in their current role for 36 months or more.
      • Employee Hasn’t Taken PTO: Encourages work-life balance by notifying managers if employees have excessive unused PTO.
      • New Hire Above Average Requests: Highlights new hires who may require additional support based on their request activity.
    • Signal Categories: Logical groupings such as Career, Employee Service, New Hire, Team Insights, and Well-being to filter prompts effectively.
    • Signal Actions: Enables end users to take action on prompts, with the default action being to open a URL for further engagement.

    Key Outcomes

    By utilizing these proactive prompts, ServiceNow customers can expect to foster better communication, support employee development, and enhance overall team well-being. The scheduled jobs help ensure managers are kept informed of important employee metrics, allowing for timely interventions and support.

    Default signal configurations, signal categories, and an action URL are available to use on activating Manager Hub and Proactive Prompts.

    To learn how to use Proactive Prompts, refer to the Proactive Prompts documentation.

    Signal configurations

    For detailed information on how to configure signals in Proactive Prompts, see Configuring Proactive Prompts.
    Table 1. Default signal configurations
    Field Description
    Assigned learning lack of engagement Default signal configuration to display the Support employees with learning widget in the Manager Hub page.

    This configuration is available only when the Learning Core application is installed.

    A schedule job runs every two weeks and identifies users based on the following criteria. These users are displayed to the manager in the Support employees with learning widget.
    • learning course or path has been assigned by the manager
    • assignment date is one month or more in the past
    • learning course in not in Work in progress or completed state
    Time since job change Default signal configuration to display the Help your employee grow their career widget in the Manager Hub page.

    This configuration is available only when Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every six months and identifies users based on this criterion: 36 months or more since the start date of current job role.
    Employee hasn’t taken PTO Default signal configuration to display the Encourage work-life balance widget in the Manager Hub page.

    This configuration is available only when Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every three months and identifies users using one of the following criteria:
    • time-off balance is 50% or more of the total available and is October 1 or later in the current calendar year
    • last date when the time off was taken was 6 months or more in the past and time off balance is more than zero
    New hire above average requests Default signal configuration to display the Support your new hire widget in the Manager Hub page.

    This configuration is available only when the Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every 14 days to identify users based on the following criteria:
    • employee start date is 30 days or less in the past
    • employee has opened six or more requests in the past 14 days
    • requests are either HR case (except life cycle event case), or catalog item is software or hardware request, or a single request of high priority
    • requests are not closed complete

    Signal categories

    Signal categories are the logical groups to divide signals. Signal categories enable you to pull category-specific prompts on the prompt widget.

    Career, Employee service, New hire, Team insights, and Well-being are the default signal categories that are available for Manager Hub. For more information on these signal categories, see Configure signal categories in Proactive Prompts.

    Signal actions

    Signal actions enable end users who receive the prompt to act on them. Open a URL is the default signal action that is available for Manager Hub.

    For more information on signal actions, see Configure signal actions for Proactive Prompts.