HR Service Delivery
Summarize
Summary of HR Service Delivery Release version: Washingtondc
ServiceNow® HR Service Delivery enhances enterprise productivity by providing employees with a streamlined experience to manage their HR needs through the Now Mobile app. This solution simplifies workflows and helps new hires navigate onboarding effectively, allowing organizations to meet modern workforce demands.
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Key Features
- Self-Service Access: Employees can access HR services anywhere, anytime, boosting satisfaction and efficiency.
- Structured Interactions: Centers of Excellence organize HR data and processes, enabling efficient management of employee requests.
- Digital Workflows: Replace manual processes with automated, cross-functional workflows, enhancing service delivery.
- Journey Management: Tools like Journey Designer and Journey Accelerator help align business goals with employee needs, facilitating transitions such as onboarding and promotions.
- Integration Capabilities: Seamlessly connect with existing HR management systems and third-party applications to improve operational efficiency.
- Manager Hub: Provides managers with insights and resources to engage proactively with their teams.
Key Outcomes
By implementing HR Service Delivery, organizations can expect:
- Enhanced employee satisfaction through self-service and mobile access.
- Improved operational efficiency by reducing siloed processes.
- Effective support for employee transitions, fostering career growth and engagement.
- Cost savings in service delivery through intelligent automation and streamlined interactions.
To maximize benefits, customers are encouraged to work with implementation specialists and take advantage of available training resources.
Unlock enterprise productivity and give your employees the service experience they deserve with ServiceNow® HR Service Delivery. By providing employees with a single place to manage their work needs while shielding them from back-end complexity, you can deliver a great experience to meet the demands of a modern-day workforce.
Put service at the heart of your business
By meeting employees where they are, you empower them to find answers, get help, and get things done with a simple swipe, click, or chat. Employees can self-serve through the Now Mobile app . Digital workflows drive action across any organizational function and can enable every department to service employees more efficiently and effectively. New hires are guided through the onboarding process with the Now Mobile app, ensuring they're ready to succeed from day one.
View and download the full info card for a highlight of HR Service Delivery features.
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Make it easy for employees to get HR services
Give employees anytime, anywhere access to HR services to increase satisfaction. Omni-channel service through the Now Mobile app enables employees to find answers, make requests, and get help. You can integrate with existing HR management systems (HRMS), identity providers (IDP), background check, e-signature, tax form, and other services to improve operational efficiency. And you can simplify any process by using intelligent and automated answers to guide employees.
Organize employee interactions by functional discipline
Manage employee interactions in a structured and efficient manner, driving down the cost of service delivery. A purpose-built Centers of Excellence data model organizes HR data, services, and processes by functional discipline, enabling you to support all types of employee requests. You can deliver intelligence behind every interaction with virtual agents. And a standardized case and knowledge management system means that live agents have answers at their fingertips to provide help that is accurate, timely, and consistent.
Use HR Service Delivery to build and deliver great experiences
Replace manual and siloed processes with cross-functional digital workflows for increased efficiency. You can orchestrate activities across systems, departments, and people. Intelligent, no-code builders such as the lifecycle event builder enable you to easily configure digital workflows for onboarding and other important life events. And employees get always-on assistance from virtual agents that speak their language and learn from previous requests.
Employee-focused service creates competitive advantage
The intelligent, intuitive, and mobile-first technology that transformed consumers' lives will radically transform work life. HR Service Delivery groups key applications into scalable packages that can grow with your business. You can easily integrate HR Service Delivery with the existing cloud and on-premise HR management systems you are already using. And by enabling self-service, you drive down service delivery costs while providing help that is accurate, timely, and intelligent.
Enable leaders to support and manage team journeys
- Journey designer (JD)
- Combines the employee experience of Lifecycle Events and Journey Accelerator, so that managers and employees have a single interface to manage all their journeys.
- Enable managers and mentors to develop and curate custom journeys.
- Provide managers with high-level insights for their team's journeys.
- Integrate ServiceNow apps and third-party applications to extend JD features and capabilities.
- Journey Accelerator (JA)
- Define and manage plan types, configurations, and stages for transitions such as promotions, onboarding, offboarding, and more.
- Create and manage task-based, to-do templates for specific employee audiences.
- Track plan progress and template usage from the Journey Accelerator dashboard.
- Trigger automatic department-based onboarding plans from Lifecycle Events
- Learning Posts
- Create and access an omni-channel learning experience empowering employees with the right learning at the right time, making learning accessible.
- Listening Posts
- Trigger pulse surveys during the action plans to gather feedback on the Journey.
- Manager Hub
- Increase managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. Enable managers to grow as leaders through curated and personalised resources.
- Microsoft Exchange Online
- Schedule plans and to-do tasks with the Microsoft Office 365 calendar
function.Note:If you intend to use the Microsoft Office 365 scheduling capabilities with Journey Accelerator or Journey designer, an administrator must install and configure the related Microsoft plugins and integrations before installing Journey Accelerator or Journey designer.
Learn
Get started
- Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
- Take an HR Service Delivery course to build expertise and realize ROI faster. To sign up, see ServiceNow training and certification.
- Read the product documentation, beginning with the HR Service Delivery overview.
Applications and features
- Case and Knowledge Management
- Employee Journey Management
- Enterprise Onboarding and Transitions
- Journey Accelerator
- Journey designer
- Manager Hub
- Listening Posts
- Learning Core
- Document Templates
- HR Service Delivery Agent Workspace (Classic)
- HR Success Dashboard indicators
- Integration of HR Service Delivery with third-party systems
- Integration of HR Service Delivery with ServiceNow applications
- Predictive Intelligence for HR Service Delivery
- Virtual Agent for HR Service Delivery