Setting up Employee Relations
Set up HR Service Delivery Employee Relations (ER) so that your agents can engage with your employees, answer questions, create ER cases, create related records, and resolve issues.
To set up ER:
- Activate the required plugins. For more information, see Activate Employee Relations.
- Configure case restrictions. For details on case restrictions, see HR Service Delivery Employee Relations case restrictions.
- Create a COE security policy. For information on COE security policies, see Create a COE security policy.
- Configure allegation types and subtypes. For more information, see HR Service Delivery employee relations allegation types and subtypes.
- Configure assignment rules. For details on assignment rules, see HR Service Delivery Employee Relations assignment rules.
- Configure matching rules. For more information, see HR Service Delivery Employee Relations matching rules.
- Set up interview question templates. For information on interview question templates, see Create an interview question template.
Note:
For additional information on tables and roles installed, see
Components installed with HR Service Delivery Employee Relations.
Employee Relations catalog items
The base system provides the folloiwng ER catalog items:
- Report Misconduct
- Request Accommodations