HR catalog item configuration

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • HR catalog items are the HR services that your organization makes available for employees to request directly from the HR service catalog.

    You can configure an HR catalog item (also known as a record producer) to define the required fields and how the item appears in the catalog to employees. You can configure an HR case template to automatically populate fields on the HR case form when a request for that item is made. And you can link to relevant knowledge articles or managed documents for employees to reference.
    Note:
    The COEs available to you may differ depending on the HR package you have.
    • The categorization of HR catalog items are employee-facing only, and have no relation to the categorization of HR services under the HR Centers of Excellence (COEs) data model.
    • If you are creating a new HR service and plan to make it available for employee self-service, see HR catalog item configuration instead. Creating a new HR catalog item automatically creates a corresponding HR service, and you can avoid creating duplicate services.
    • If you have an existing HR service that you want to make available for employee self-service, do not create an HR catalog item. (Creating a HR catalog item automatically creates a corresponding HR service.) Instead, see Configure a record producer for an HR service to add the existing service as an HR catalog item in the HR service catalog.
    • The Agent Workspace for HR Case Management is highly configurable for HR agents. It supports the same functionality in the Classic HR Service Delivery Agent Workspace.