Employee Relations cases

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Because of the sensitive nature of employee relations (ER) cases, there are expectations for tighter security to protect privacy. These aspects make employee relations cases different from standard HR cases.

    When ER cases are handled correctly, there is less risk to your company. Features are:
    • You can create ER cases without an Opened for or Subject person.
    • You can create related records for allegations, interviews, and corrective actions.

    ER covers a large area within HR and includes different types of cases, situations, and scope.

    Investigations

    Currently, HR Service Delivery supports one type of ER case:
    • Report Misconduct
    • Track people not in the ServiceNow® system to receive a full view of an investigation

      Related records that support this type of ER case are:

      • Allegations
      • Involved parties
      • Interviews
      • Accommodations
      • Evidence
      • Corrective actions

    Security

    Confidentiality and securing employee relations cases is the utmost importance.

    HR Service Delivery employee relations uses the following to ensure that the correct people have visibility:
    • Roles
    • Groups
    • Assignment rules

    Intake

    HR Service Delivery employee relations provides:

    • Catalog item (Report misconduct)
    • Sample KB articles
    • Record forms for:
      • Allegations
      • Involved Parties
      • Interviews
      • Corrective Actions

    Fulfillment

    To work and close an ER case:
    • COE and HR service: Report Misconduct
    • HR case template
    • Case form
    • Fulfillment instructions and checklist

    Reports

    The following reports are provided:
    • Case volume by month
    • Case volume by allegation type
    • Case volume by location
    • Case volume by department

    For more information on reports, see HR Service Delivery Employee Relations dashboards.

    Next Experience UI

    You can optionally use the ServiceNow® Next Experience UI for Employee Relations. Next Experience provides an intuitive, personalized experience to drive productivity, improve engagement, and surface insights across Employee Relations. For more information, see Next Experience UI.

    For information on installing a store application, see Install a ServiceNow Store application.