Content Ownership

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Content Ownership in Employee Service Management

    Content Ownership in Employee Service Management allows system and content administrators to define permissions regarding content creation, publication locations, and audience visibility. This functionality enables precise control over who can access and manage specific content within the Employee Center.

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    Key Features

    • Who - Audience: Assign content managers to publish content aimed at specific employee groups based on geographic location or type of employment (e.g., contractors, new hires).
    • Where - Topic or Portal Page: Designate content managers to specific topics or pages within the Employee Center, allowing them to manage content effectively in targeted areas.
    • What - Content Item: Assign specific content items to content managers, enabling them to manage sensitive or location-specific information, such as legal announcements or news.

    Key Outcomes

    By implementing Content Ownership, organizations can ensure that:

    • System admins maintain comprehensive control over content management and visibility.
    • Content administrators can efficiently manage and publish content within their designated areas.
    • Content managers have tailored access, ensuring that only authorized individuals can edit and publish sensitive information.

    To activate Content Ownership, certain plug-ins must be enabled, followed by setting the Content Manager Ownership properties, allowing for the assignment of ownership across various content types.

    Define who has permission to create content, where they can publish it, and which employees can view it.

    Content Ownership enables system admins and content admins to designate exclusive access to certain Content Publishing features to specific content managers.

    Content Ownership gives control over three areas of Content Publishing:
    • Who sees the content (Audience)
    • Where can a content manager publish content (Topic or Page)
    • What content can the content manager create (Content item)
    Table 1. Examples by ownership area
    Ownership area Examples Relevant links
    Who - Audience

    Assign content managers the ability to publish content for specific employees
    • Geographic audiences: target content to audiences based on their geographic location. For example, benefit information may be different for your employees located in the United States as opposed to other locations.
    • Type of employment: target content for employees that are contractors, new hires, or employees requiring visa transfers.
    		 Assign ownership of an audience

    Create an audience
    Where - Topic or Portal page

    Assign content managers to specific topics or pages
    • Designated topics in the taxonomy
    • Designated pages in the portal
    • Pages containing rich content
    		 Assign ownership to a portal page

    Assign ownership to a topic
    What - Content item

    Assign content managers to specific content items
    • Sensitive content, such as:
      • Mergers or acquisitions
      • Reduction in Force (RIF)
      • Content specific to geographic region
      • Legal announcements
    • Rich content
    • News
    		 Assign ownership of content

    Impact on roles

    • System admin (admin) has total control and visibility into Content Publishing and Content Experiences during and after restriction set up.
    • Content Administrators (sn_cd.content_admin) have full and complete access to add, edit, and publish content within the restricted areas and functions for Employee Center Pro.
    • Content Managers (sn_cd.content_manager) have restricted access to authoring and publishing capabilities. Review the tables below to understand how content managers access to audiences, pages, topic, and content items changes when a user or group is assigned to the record.
      The following graphic shows a content manager's access permissions to a record based in whether they are assigned to that record or not.
      Note:
      These access permission changes apply only when a record is assigned to at least one user or group. If a record does not have an assignment, it is accessible to all content managers.
      content managers access to records

    Activating Content Ownership

    The following plug-ins are required:
    • Employee Center Pro
    • Content Publishing
    • Content Governance (only required if using Content Governance features)
    • Content Experiences (only required if using Content Experiences features)
    Note:
    For more information on activating the above plug-ins, see Deploying Employee Center and Install Employee Center Pro.

    After activating the required plug-ins, enable the Content Manager Ownership properties. See Properties installed with Content Publishing. When the Content Manager Ownership properties are enabled, Content Ownership related lists appear in records for audiences, content items, topics, and portal pages.