Video hosting integrations framework

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Video Hosting Integrations Framework

    The Video Hosting Integrations Framework enables content managers to connect Content Publishing with various video hosting services, allowing for the incorporation of hosted videos into content authoring and publishing processes. This integration is essential for enhancing the richness of content through multimedia resources.

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    Key Features

    • Content Provider: Identifies the video hosting service.
    • Content Provider Mapping: Links the video hosting service with specific content types, currently supporting rich content and news articles.
    • Content Processor: Configures API calls to the video hosting service, offering actions like authorization for private videos and a search feature for video thumbnails.
    • Content Rendering Parameter: Allows customization of viewer experience in the Rich Content Editor, such as enabling fullscreen or autoplay features.

    Key Outcomes

    By setting up the Video Hosting Integrations Framework, ServiceNow customers can:

    • Seamlessly integrate videos from various hosting services into their content.
    • Customize video playback options to enhance viewer engagement.
    • Enable content managers to easily search and select videos, improving content creation efficiency.

    To implement this framework, system admins need to configure content providers and mappings, and optionally handle video authorization and search functionalities based on organizational needs.

    Connect Content Publishing with a video hosting service, to make the hosted videos available for content authoring and publishing.

    Content Publishing offers content managers the ability to build content using videos from a video hosting service. The following components must be configured to add the video hosting service as an option in the Content library.
    Note:
    Depending on your organization, either the content admin or a third-party vendor performs these steps.
    Content provider
    A content provider identifies the video hosting service.
    Content provider mapping
    Content provider mapping makes the hosted videos available to a specific content type. Currently, only the rich content and news articles content types are supported.
    Each content provider mapping is associated with a content provider and appears in the related list.
    Content processor
    Content processors provide an interface to configure API calls to the video hosting service. They are powered by subflows from the Flow Designer. For more information, see Building subflows.
    There are two actions available:
    • Authorize: enables employees to view private videos without providing credentials
    • Search: adds a button to the Rich Content Editor interface that enables a content manager to view thumbnails of available videos, instead of copy-pasting the video URL.Click Open video library to view thumbnails of available videos
    Each content processor is associated with a content provider mapping and appears in the related list.
    Content Rendering parameter
    A content rendering parameter functions similarly to video hosting URL parameters, allowing content managers to customize the viewer's experience through an interface element in the Rich Content Editor. Depending on the hosting provider, this can include defining a checkbox for enabling full screen or autoplay, or a textbox for specifying the start time.
    Each content rendering parameter is associated with a content provider mapping and appears in the related list.

    Set up content providers

    The following process overview guides you through setting up content providers so content managers can use videos from video hosting services when assembling content.

    1. The following domains are available out-of-the-box: youtube.com, player.vimeo.com, vimeo.com,players.brightcove.net, and brightcove.net. To configure an additional domain, the system admin must add the host domain to the glide.html.enable_media_sites system property.

      For more information, see Available system properties

    2. If the video hosting service contains private videos that require credentials, Configure a video authorization
    3. (Optional) To provide content managers with an interface where they can select a video, Configure video content search
    4. (Optional) To add interface elements to the Rich Content Editor video picker, Configure content rendering parameter