Create or modify a request filter

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Create or modify a request filter for the requests page in the Employee Center.

    Before you begin

    Role required: sn_hr_sp.esc_admin

    Each request filter is associated with a table that is an extension of the Task [task] table. You can use a condition builder to specify the conditions that a request must meet for it to appear on the user's requests page. You can also associate the request filter with a ticket page.

    Procedure

    1. Navigate to All > Service Catalog > Catalog Administration > My Request Filter.
    2. Click New or open a record.
    3. Fill in the fields on the form.
      Table 1. My Request Filter form
      Field Description
      Short Description Description of the request filter.
      Table Name Name of the table that the request filter is associated with.
      Note:
      The table must be an extension of the Task [task] table.
      Active Check box to activate the request filter for use.
      Applies to Select one of the following:
      • Desktop
      • Service Portal
      • Desktop/Service Portal
      • Mobile
      Filter Conditions that a request must meet to appear on the requests page in the Employee Center.

      When defining conditions like case sensitivity or null values, see APIGlideFilter - Scoped, Global.

      Note:
      The conditions available to use are dependent on the table you select.
      Portal page Ticket page that the request filter is associated with.
    4. Click Submit or Update.