Set up the feedback definition

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • Configure the feedback definition to curate the finer details of each feedback type.

    Before you begin

    Role required: sn_hr_sp.esc_admin

    About this task

    Feedback definition provides you with the liberty to select how and at what point and mode do you want to gather your feedback data from your users. You can:
    • Select the questions to ask.
    • Select the kind of question, whether static or survey.
    • Select the mode of the feedback request, whether it's a drawer widget or In page, and so on.

    Procedure

    1. Navigate to All > Employee Center > Experience and Service Feedback > Feedback Definitions.
    2. Select New to create a feedback definition for a portal page.
    3. On the feedback definition form, fill in the fields.
      For a description of the field values, see Feedback definition form.
    4. Save your modifications.
      • To save your changes and stay on the form, select Save.
      • To save your changes and return to the Feedback Definitions [sn_ex_sp_pro_feedback_definition] table, select Submit.
      • Note:
        The following feedback definitions are active on installation of Employee Center Pro version 32.0.
        • Experience feedback
        • Experience feedback for Kiosk
        • Experience feedback for Virtual Agent
        • Experience feedback for mobile
      • You only see Experience feedback for Kiosk when you have the Employee Center Pro Kiosk plugin installed.
      • The following feedback definitions are active on installation of Employee Center Pro version 35.0.
        • Star rating for experience
        • Experience feedback for Kiosk
        • Experience feedback for Virtual Agent
        • Experience feedback for mobile
      • The Star rating for experience definition is active by default if you're originally deploying the experience feedback functionality or the Employee Center Pro plugin itself with version 35.0. The Experience feedback definition is inactive.
      • The Star rating for experience definition is inactive by default if you're an existing user of the Experience feedback definition. You can enable the former in Employee Center Pro version 35.0.
    5. Trigger Conditions [asmt_condition] table is visible only for the feedback type Service - workflow once the definition is saved.
    6. Select New.
    7. On the trigger condition form, fill in the fields.
      For the description of the field values, see Trigger Condition form for surveys.
      Note:
      • Access the experience feedback widget in the topic pages, the Service Catalog items, and in the My Requests page available by default.
      • Add the widget manually in any other page.
      • Create only one feedback definition for a portal at a time.
      • Create unique survey feedback for each feedback definition.
      • Change the default reset timer of the feedback definition trigger condition from 30 days to your required period.

    What to do next