As a case task owner, contact potentially exposed users to follow up on their health
status using the predefined instructions and survey questions.
Before you begin
Role required: sn_imt_tracing.contact_tracer
About this task
The case manager defines instructions for contact tracers
to use when following up with potentially exposed users, such as the follow-up
frequency. Contact tracers should follow these instructions to work on the assigned
tasks.The Exposure Case Task Survey is available for contact tracers to use to
assess the health status of the exposed contact. The administrator can review and
modify the survey. For more information, see Survey designer.
Procedure
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Navigate to .
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Open a task from the list.
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To start work on a newly assigned task, click Start
Work.
The state of the case task updates to Work in Progress.
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Follow up with the potentially exposed contact specified in the
User field in one of the following ways:
Each follow-up result is added to the Survey results related
list.
Note: These follow-up results can be viewed only by the contact tracer
to whom the case task is assigned, the case manager, and the contact tracing
admin.
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Update the final health status of the potentially exposed contact in the
Outcome field when you complete the required number
of follow-ups.
Note: An exposed contact’s health status and
the Outcome field are updated when changes are made
to either item. If there are multiple open case tasks for an exposed
contact, the health status in all tasks will be updated to match the outcome
of the most recently modified case task.
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Click Close Task.
What to do next
The case manager can review the closed task and update the
health status of the exposed user's as per the outcome value.Note: The case manager can update the health status of
an exposed contact only if there is no active case for the user.
If Employee Readiness Core is installed and the potentially exposed
contacts requirement activated, the user's health and safety requirement status is
also updated.
After all the case tasks in the case have been closed, the case
manager can close the case.