Configuring Skills Intelligence

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of Configuring Skills Intelligence

    This guide is designed for ServiceNow admins to configure Skills Intelligence by adding skills and importing data into job architecture tables. This setup enhances organizational capabilities in managing employee skills effectively.

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    Plugin Dependencies

    • Skills Management (com.snc.skillsmanagement)
    • Data Services Base Client (com.glide.dataservices.base)
    • Skills Library Data for Skills Management (com.snc.skillsmanagement.seeddata)
    • Employee profile (snemployee) version 8.0.2

    To utilize multi-channel prompts, the Proactive Prompts (com.snpp) version 2.0.0 must be installed, and employee profiles must exist.

    Setup Process

    The installation process for Skills Intelligence involves several key steps:

    • Install the Skills Intelligence plugin (com.snskillsint).
    • Install the Skills Library Data for Skills Management plugin.
    • Install the Proactive Prompts plugin.
    • Download and load industry skills data, as well as custom skills.
    • Upload job architecture data and create job level progressions for employee growth.
    • Set automatic proficiency levels for skills based on role types.
    • Create role groups and levels, mapping them to industry titles.
    • Assign role levels to employees and define user roles in Skills Intelligence.
    • Enable the Skills widget for employee access in Employee Portal.
    • Incorporate the activity for uploading resumes/LinkedIn profiles into New Hire Onboarding.

    After these steps, employees can add skills and access their profiles through the Career tab.

    Guided Setup

    Utilizing the guided setup for Skills Intelligence provides:

    • A unified interface for installation tasks.
    • Guidance for planning and configuring the application.
    • Organized configuration activities for efficient navigation.
    • Progress tracking of the implementation process.

    To access the guided setup, navigate to Skills Intelligence and Administration, then select Guided Setup and follow the on-screen instructions.

    As an admin, add skills and import data into job architecture tables in your ServiceNow instance to start using Skills Intelligence in your organization.

    Plugin dependencies

    • Skills Management (com.snc.skills_management)
    • Data Services Base Client (com.glide.data_services.base)
    • Skills Library Data for Skills Management (com.snc.skills_management.seed_data)

    App dependencies

    Employee profile (sn_employee) version 8.0.2.

    Other requirements

    • To access multi-channel prompts, you must have Proactive Prompts (com.sn_pp) version 2.0.0 installed.
    • Employee profiles must exist. For more information, see Employee profile.

    Setup process

    The following procedure describes the steps to install Skills Intelligence, upload or create the required data, and start using Skills Intelligence in your organization.
    Note:
    A successful Skills Intelligence installation requires the Skills Intelligence Workspace plugin, use the Guided setup to install and configure the Skills Intelligence application instead of a manual process.
    1. Install the Skills Intelligence [com.sn_skills_int] plugin.
    2. Install the Skills Library Data for Skills Management (com.snc.skills_management.seed_data) plugin.
    3. Install the Proactive Prompts plugin, which provides access to multi-channel prompts. For more information, see Install Proactive Prompts.
    4. Download industry skills data. For more information, see Download default industry skills data.
    5. Load custom skills. For more information, see Load your custom skills into Skills Intelligence.
    6. Upload job architecture data. For more information, see About Job Architecture.
    7. Create a job level progression from a job level to a higher job level to indicate the growth path for employees in your organization. For more information, see Creating a job level progression.
      Note:
      Although this step is optional, creating job level progressions enables you to obtain skill-based suggestions for employee career progression as part of employee growth and development. For more information, see Talent Development Core.
    8. Create a configuration that sets the proficiency automatically for skills across role levels based on the skill level type and role group. For more information, see Set the job proficiency level automatically.
    9. Create role groups and role levels based on the type of roles in your organization. For more information, see Adding role groups and role levels for skills administration.
    10. Create role-level mapping to industry titles. For more information, see Map industry titles to role levels.
    11. Assign a role level to an employee using Proactive Prompts or manually. For more information, see Map a role level to the employee profile manually.
    12. Assign users to roles to enable them to perform tasks in Skills Intelligence. For more information, see Components installed with Skills Intelligence.
    13. Provide access to the Skills widget where employees can view and edit skills in their profile in Employee Portal by setting the sn_skills_int.enable_skills system property to True.
    14. Ensure that the activity item Upload resume/LinkedIn files to add skills to profile is added to the Week 1 activity set of the New Hire Onboarding lifecycle event. This will enable the employees to add skills in Employee Center as part of their onboarding journey.
      Note:
      The Upload resume/LinkedIn files to add skills to profile activity item is part of the lifecycle event for new hire onboarding that is included as demo data with the Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] plugin.
    15. After the employee completes the Upload resume/LinkedIn files to add skills to profile activity, the View profile button redirects the employee to the Career tab in the Employee Profile page. If your organization is using a custom tab and wants the employees to access that tab instead of the Career tab, update the tab ID in system properties. For more information, see Use a custom tab for the Career tab in Skills Intelligence.

    Guided setup

    Install and set up Skills Intelligence and Company Job Architecture confidently with step-by-step instructions using guided setup.

    The advantages of using the guided setup for Skills Intelligence are:
    • A single interface enables you to access in one place all the information necessary for installation like data loading and creating roles.
    • Provides guidance for planning the roll-out of the application and performing the basic configuration.
    • Configuration activities are organized into categories for more efficient access.
    • Enables you to track your implementation progress.

    To access the guided setup, navigate to Skills Intelligence and Administration, then select the Guided Setup. Select the Continue button on the welcome page to start the configuration. You will see a list of different setup categories. Select the Start button under each category to start the configuration.