Configure the system property to open the unfurled links

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Configure the property to view the content when the user clicks the adaptive card shared in the Microsoft Teams chat conversation.

    Before you begin

    Role required: admin

    About this task

    Setting the property to true opens all the configured portal-related links within the application. All the non-portal links are opened in the browser.

    By default, this property is set as true. If you set the property as false, all the links shared in the chat conversations will be opened in the browser.

    Procedure

    1. In your ServiceNow instance, search for sys_properties.list.
    2. In the Name column, search for sn_now_teams.link_unfurl.view_action_choice property.
      Unfurl link property
    3. Click the property.
      If the record is uneditable, click here to edit the record.

      Edit the record

    4. Update the Value field as false to view the links in a browser.
      Update unfurl link record
    5. Click Update.