Using ServiceNow for Microsoft Teams and Microsoft 365

Washington DC Employee Service Management

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en-US

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Washington DC Employee Service Management

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Employee

Using ServiceNow for Microsoft Teams and Microsoft 365

Release version: Washingtondc

Updated February 1, 2024

1 minute to read

Employees and agents can work together to resolve their issues for IT Service Management, HR Service Delivery, and Universal Request from within Microsoft Teams.

Important:

From IT Service Management for Microsoft 365 (version 2.6.7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
From HR Service Delivery for Microsoft 365 (version 3.3.6), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.

For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see Integrating ServiceNow with Microsoft 365 applications for Employee Experience.