Page Configurations reference

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • A description of the page configuration settings in Agent Workspace for HR Case Management.

    Table 1. Configuration settings
    Property Description
    Record
    Minimum input for adhoc approval user search Minimum number of alphanumeric values required to initiate a search in the Add an approval pop-up.
    Case tab title field Tab title displayed for each HR case.
    Note:
    If the Case tab title field isn’t specified, the sn_hr_core_case property is applied for all associated extensions.
    Playbook card configuration Toggle to determine the playbook card configuration table depending on versions installed.
    Manager email template ID Sys_id of the email template displayed, when the manager's email ID is selected from the manager name's pop over in the At a Glance sidebar.
    Contextual side panel
    At a glance
    Cases limit Maximum number of recent cases displayed in the At a Glance panel.
    Manager fields for pop over Fields displayed in the pop over when the manager's name is selected from the At a Glance sidebar.
    User field Field-value pairs that determine what user is displayed in the At a Glance panel.
    Agent assist
    Agent assist configuration List of table names and sys_id of the associated agent assist configuration record.
    Note:
    A sys_id is a unique 32-character GUID (Globally Unique ID), that identifies each record in an instance. For more information, see Unique record identifier (sys_id).
    Response templates
    Response templates configuration List of table names and sys_id of the associated response template configuration record.
    List
    List configuration ID The Sys_id of the list configuration [sys_ux_list_menu_config] record in the UX List Menu Configuration table.
    Highlighted value configuration ID Sys_id of the highlighted value configuration [sys_ux_highlighted_value_config] record in the UX Highlighter Value Configuration table.
    Case creation
    Case creation employee fields Employee fields displayed on the case creation page.
    Landing page
    HR case card configurations
    High priority HR cases Filter to determine which high priority cases are displayed in the landing page.

    You can also set text to be displayed when a user views records or when a list is empty.
    Recently updated HR cases Filter to determine which recently updated HR cases are displayed in the landing page.

    You can also set text to be displayed when a user views records or when a list is empty.
    HR cases SLA at risk Filter to determine what high priority cases are displayed in the landing page.

    You can also set text to be displayed when a user views records or when a list is empty.