Using the Business Location Service Portal

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Using the Business Location Service Portal

    The Business Location Service Portal (BLSP) is part of the Customer Service Management (CSM) application, designed to facilitate the management of internal and external business locations. Users with specific roles can utilize this portal for comprehensive management tasks, enhancing their operational efficiency.

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    Key Features

    • 360º View: Gain an extensive overview of business locations.
    • Staff Management: Add and manage staff members at various business locations.
    • Case Submission: Submit cases related to business locations, sold products, or install base items.
    • Knowledge Base Access: Search and view Knowledge Base articles for information and support.
    • Community Engagement: Connect with peers through community forums for questions and discussions.
    • Profile Management: Access and manage your profile through the profile menu.
    • Service Requests: Browse services to report issues or request assistance.

    Key Outcomes

    By utilizing the Business Location Service Portal, customers can efficiently manage business locations, streamline case reporting, and enhance collaboration with community resources. Users can expect to improve their operational processes, ensuring effective communication and resolution of issues related to business locations and associated products.

    Use the Business Location Service Portal (BLSP) available with the Customer Service Management (CSM) application as a one-stop shop to manage the internal and external business locations.

    As a user with the sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, and admin role, you can use the Business Location Service Portal page to:
    • Get a 360º view of a business location.
    • Add and manage staff members.
    • Submit cases against business locations, sold products, or install base items deployed at a service organization.
    • Access Knowledge Base articles and engage with the community.
    Figure 1. Business Location Service Portal
    Landing page for Business Location Service Portal. For more information, refer to information that follows.

    From the Business Location Service Portal, you can access and use the following features:

    Table 1. Business Location Service Portal
    UI component Description
    Support Click Support to create a customer case.
    Knowledge Clicking Knowledge on the header takes you to the kb_home page. You can search the Knowledge Base or view a list of top-rated or most viewed Knowledge Base articles.
    Cases View the list of cases.
    Your Information Navigate to business locations, sold products, and install base items.
    Profile menu Click your profile photo to either view your profile or log out.
    Search Enables you to search support articles and requests. Enter a search term and click Search to view the search results.
    Browse Services Click Browse Services to report an issue or request a service. Use the service to register a member at an external business location.
    View Articles Explore the knowledge base to get the information.
    Ask the community Provides access to the Community homepage. You can use the community to ask questions and get answers, connect with people who share similar expertise, and join forums and participate in discussions.
    My Business Locations Get the 360º view of the business location. Use the feature to:
    • Add a member to an external business location.
    • Report cases on behalf of a business location.
    • Report cases against sold products deployed at a business location.
    • Report cases against install base items deployed at a business location.
    Featured Articles View featured community content.
    Most Viewed articles View a list of the most viewed articles.

    Depending on the configuration set by your administrator, you can perform the following tasks from the Business Location Service Portal:

    • Register and assign staff members to a business location
    • Report cases on behalf of a business location
    • Report cases against sold products deployed at a business location
    • Report cases against install base items deployed at a business location
    • Access knowledge base articles and frequently asked questions