Configure communication channels such as chat, email, phone, engagement messenger, and omnichannels.

Communication channelsConfigure communication channels, such as email, call, chat, or social media.	Chat Zoom ConnectorUse Chat Zoom Connector to enable customers to engage better using video and screen sharing options.	Engagement MessengerSet up Engagement Messenger to enable your users to find the information or service that they need from third-party web applications.
Omnichannel CallbackSet up Omnichannel Callback for Customer Service Management to enable your customers to request a voice or video callback.