Install the Task Intelligence for Customer Service application

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can install the Task Intelligence for Customer Service application (com.snc.csm_ml_task) if you have the admin role.

    Before you begin

    Role required: admin

    About this task

    The following items are installed with Task Intelligence for Customer Service:
    • Store applications: Task Intelligence for Customer Service
    • Roles
    • Tables
    • Properties
    • Flows
    • Scheduled jobs

    For more information, see Components installed with Task Intelligence for Customer Service.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Task Intelligence for Customer Service application (com.snc.csm_ml_task) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. Select a version from the list and select Install.

      In the Install dialog box that is displayed, any dependencies that are installed along with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.
      Important:
      If you don't load the demo data during installation, it's unavailable to load later.
    6. Select Install.