Modify a service contract line

  • Release version: Washingtondc
  • Updated April 2, 2024
  • 1 minute to read

    • Modify a service contract line so that you can update its existing configurations.

    Before you begin

    Role required: sn_customerservice_manager and sn_ind_tmt_orm.order_admin

    Procedure

    1. Navigate to All > CSM/FSM Configurable Workspace.
    2. In the Contracts and Entitlements list, select Service Contracts.
    3. In the Contracts and Entitlements - Service Contracts list, select the service contract.
    4. In the service contract lines related list, select the service contract line that you want to modify the characteristics and line items for.
    5. Select Modify.
    6. On the Configurator UI, modify the existing configurations for the service contract line.
      To learn more about the Configurator UI, see Exploring Sales and Order Management.
    7. Select Update.
      An order to modify the service contract line is created. You can click the order number from the confirmation message to view the modified order line items.
    8. In the Order Line Items related list, double-click the State value of the parent order line and set it to Completed.
      The modifications are visible on the service contract line.