Configure service catalogs for CSM Workspaces

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Customer service agents use service catalogs to fulfill catalog item requests. You can configure the Service Workspace Portal to use the catalogs that contain the desired items.

    Before you begin

    Role required: sp_admin, admin

    Procedure

    1. Navigate to All > Service Portal > Portals.
    2. Click Service Workspace Portal.
    3. Click the Catalogs related list and then click Edit.
      Note:
      If you are not able to edit the Catalogs related list, make sure you are in the Service Catalog - Service Workspace application.
    4. Add the desired catalogs to the Catalogs list (for example, Customer Service).
    5. Click Save.
      The catalog items belonging to the configured service catalogs are shown in CSM workspaces.