Front-line case page keyboard shortcuts

  • Release version: Washingtondc
  • Updated April 10, 2024
  • 1 minute to read

    • You can use keyboard shortcuts to quickly create comments, work notes, and emails when using the Front-line case page in CSM Configurable Workspace.

    When composing an email, using the shortcut key enables the user to compose an email in a sub-tab.

    When composing a comment or work note:
    • If the user has a work note in progress, using the keyboard shortcut displays the existing work note.
    • If the user has a comment in progress, using the keyboard shortcut displays the existing comment.
    Table 1. Front-line case page keyboard shortcuts
    Action Windows keyboard shortcut Mac keyboard shortcut
    Compose an email Control+Alt+e Command+Option+e
    Compose a comment Shift+Alt+c Shift+Option+c
    Compose a work note Shift+Alt+w Shift+Option+w

    For more information, see Next Experience keyboard shortcuts.