Configure the search option for your portal header

  • Release version: Washingtondc
  • Updated April 2, 2024
  • 1 minute to read

    • Configure search feature to display search option on your portal.

    Before you begin

    You must activate the Portal Next Experience theme application. For more information, see Portal Next Experience Theme.

    Role required: sp_admin or admin

    Procedure

    1. Navigate to All > Service Portal > Portal.
    2. On the Service Portal page, search and select Customer Support in the Title column.
    3. On the Customer Support page, in the Quick start config field, modify the JSON as shown. 
      "headerSearch": {
                "display_search": true,
"search_placeholder_text": "Search articles and request items",
"exclude_search_for_pages": "csm_home_new"
    4. Modify the placeholder text.
      The default text is Search articles and request items.
    5. Select Update.