Customers need to invest time in coming to a physical location for service. Ability
to book appointments at a specific time helps plan visits to the service location. A slot is
pre-assigned based on the appointment booking.
Before you begin
Role required: sn_walkup.walkup_login
Procedure
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Login to the customer portal.
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Navigate to Support>Walk-up Check
In from the portal header.
The application searches for your nearest service center.
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Click Change location and select the location you prefer
from the drop-down list if you want to change the default location.
The default location is set to the nearest service center based on your
location information, once you allow the browser to access your location.
You can pick the location manually if do now want to allow browser to detect
your location.
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Go to the Schedule an appointment tab to book an
appointment.
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Select a reason for your visit from the drop-down list.
Related content that may help with your issue is listed at the bottom of
the screen.
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Select a reason for your visit from the drop-down list.
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Click the Calendar icon (
) and select the date and time of appointment.
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Click Schedule Appointment.
You will receive the following notifications by email when you perform the
following actions:
- Appointment confirmation, reminder, and cancellation.
- Survey email.
Note: You can come back to the portal to reschedule or cancel the appointment if
the appointment date has not passed.