Configurable Portal widget library

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Configurable Portal Widget Library

    The Configurable Portal widget library provides a set of prebuilt, reusable widgets designed to help users configure their portal homepage effectively. These widgets enhance the user interface and improve navigation by allowing easy access to key features and information.

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    Key Features

    • Portal Polaris Header Widget: Displays key features and navigation options, including the logo, search, and user profile.
    • Portal Mega Menu Widget: Organizes topics in a hierarchical menu format for easy navigation across different pages.
    • Portal Browse Taxonomy Widget: Shows taxonomy topics alongside related articles and catalog items.
    • Portal Banner Widget: Highlights announcements and important information at the top of the page.
    • Portal Banner Carousel Widget: Rotates multiple banners to showcase various announcements and features.
    • Portal Quick Links Widget: Provides quick access to links, including knowledge articles and external URLs, with customizable layouts.
    • Portal Knowledge Quick Links Widget: Displays a curated list of articles based on user-defined criteria.
    • Portal Catalog Quick Links Widget: Showcases important catalog items for user requests.
    • Portal Case Cards Widget: Presents case records in a card format, displaying relevant details based on specified filters.
    • Portal Data List Widget: Lists records from any ServiceNow table in a customizable format.
    • Portal FAQ Widget: Categorizes and displays frequently asked articles from a knowledge table.
    • Portal Polaris Footer Widget: Displays essential company information and links at the bottom of the page.
    • Portal Object Widget: Shows key information from ServiceNow records and allows related actions.
    • Portal Taxonomy Topic Widget: Displays topics as cards for easy access to associated knowledge articles and catalog items.

    Key Outcomes

    By utilizing the Configurable Portal widget library, ServiceNow customers can enhance their portal's functionality and user experience. This collection of widgets allows for a tailored approach to information delivery and navigation, making it easier for users to find what they need quickly and efficiently.

    The Configurable Portal widget library is a collection of prebuilt and reusable widgets that enables you to configure the portal homepage.

    Table 1. Configurable Portal widgets
    Widget Description
    Portal Polaris Header widget Display access key features and pages from any place in portal. It shows logo, search, profile, and others on level 1 of the header, and menu items on level 2 of the header.

    The appearance of menu items in level 2 of the header is determined by the Portal Mega Menu widget selected.
    Portal Mega Menu widget The menu on the header of the portal home page to navigate to different pages. It displays topics in a menu format organized hierarchically.
    Portal Browse Taxonomy widget Display taxonomy topics along with the articles and catalog items related to them.
    Portal Banner widget Banner to display the announcements, new product or feature highlights, and important information on the top of the page.
    Portal Banner Carousel widget Displays multiple banners in a carousel to display information on multiple announcements, features, and products.
    Portal Quick Links widget Display different links for quick access including links to a knowledge article, a catalog item, a custom page, or an external URL. You can also select different layouts for quick links cards.
    Portal Knowledge Quick Links widget Display a list of articles for quick access. Articles can be selected based on featured articles, most viewed articles and more criteria or can be selected manually.
    Portal Catalog Quick Links widget Displays catalog items for important request items based on the criteria.
    Portal Case Cards widget Displays case records according to the filter criteria. You can display case details such as state, update, date, and more in a card format.
    Portal Data List widget Displays a list of cases, appointments, work orders, or other records from any ServiceNow table in list or card format.
    Portal FAQ widget Displays a list of frequently asked articles from a selected knowledge table that are categorized based on knowledge article category or related product.
    Portal Polaris Footer widget Display important information at the bottom of each page. The information includes company information and logo, site links, external links, and social media links.
    Portal Object widget Display key information of a record from the tables available on ServiceNow® table. Your users can also take related actions on the selected record.
    Portal Taxonomy Topic widget Displays topics as cards on your portal page enabling your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget.