Resume a sold product

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Create an order to resume a sold product and its hierarchy on the CSM Configurable Workspace. By resuming a sold product, you can restart a product or service.

    About this task

    After an order is created and marked Complete, the order to sold product flow is triggered after fulfillment. This flow enables you to resume a sold product.

    Before you begin

    Role required: sn_ind_tmt_orm.order_admin or sn_ind_tmt_orm.order_agent

    Procedure

    1. Navigate to All > CSM/FSM Configurable Workspace..
    2. In the list view, select Customer > Accounts.
    3. Open the account that the sold product belongs to.
    4. In the Sold Products related list, select the sold product that you want to resume.
      Note:
      You can do a Resume action on the root sold product only if it is in the Active state. The sold product must not have a specification that is associated with it. The Resume option isn't visible if you select a child sold product.
    5. Select Resume.

      The Resume action is enabled on sold products that are in Inactive or Suspended states only.

    6. In the Resume sold product window, in the Start date and time field, enter when you want to resume the sold product.
    7. Select Resume.

    Result

    An order for resuming the sold product is created.