Set up self-service Release version: Washingtondc Updated February 26, 2024 1 minute to readEnable self-service to support your customers with portals, walk-up experience, and appointment booking. Customer and Consumer Service PortalsSet up the Customer and Consumer Service Portals to provide information and support to your customers. Walk-up ExperienceSet up Walk-up Experience to configure a contact channel to support both online check-in and onsite check-in to a service center. Conversational Appointment BookingSet up Conversational Appointment Booking to enable customers to book, reschedule, and cancel appointments from Virtual Agent conversations. CommunitiesUse Communities to interact, learn, share knowledge, troubleshoot issues, and stay informed about the latest developments and innovations within the Customer Service Management ecosystem. Knowledge ManagementCreate and share knowledge bases containing articles that provide users with information such as self-help, troubleshooting, and task resolution. Service catalogCreate service catalogs to provide your customers with self-service opportunities to request items such as service and product offerings.
Set up self-service Release version: Washingtondc Updated February 26, 2024 1 minute to readEnable self-service to support your customers with portals, walk-up experience, and appointment booking. Customer and Consumer Service PortalsSet up the Customer and Consumer Service Portals to provide information and support to your customers. Walk-up ExperienceSet up Walk-up Experience to configure a contact channel to support both online check-in and onsite check-in to a service center. Conversational Appointment BookingSet up Conversational Appointment Booking to enable customers to book, reschedule, and cancel appointments from Virtual Agent conversations. CommunitiesUse Communities to interact, learn, share knowledge, troubleshoot issues, and stay informed about the latest developments and innovations within the Customer Service Management ecosystem. Knowledge ManagementCreate and share knowledge bases containing articles that provide users with information such as self-help, troubleshooting, and task resolution. Service catalogCreate service catalogs to provide your customers with self-service opportunities to request items such as service and product offerings.