Set up workspaces in Customer Service Management
A workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues. Select a workspace for your agents to use with Customer Service Management, either CSM Configurable Workspace or CSM Agent Workspace, and follow the setup instructions.
The following workspaces are available with Customer Service Management.
| Workspace | Description |
|---|---|
| CSM Configurable Workspace | CSM Configurable Workspace is based on the Workspace UI. This workspace is easily configurable with UI Builder and uses the Next Experience user interface. |
| CSM Agent Workspace | CSM Agent Workspace enables you to integrate Customer Service Management with other ServiceNow applications, including:
|
After completing the workspace setup, you can select and configure different features to use in your CSM workspace.
Important:
CSM Agent Workspace is now deprecated and no longer supported or available for new activation. CSM Configurable Workspace provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.