View an alert group analysis by Now Assist in Express List

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View an alert group analysis created by ServiceNow® Now Assist using generative AI. The analysis offers a simplified, human-readable description of the alert group and technical information to help you investigate it more efficiently.

    Antes de Iniciar

    Install the ITOM plugin in the Now Assist feature. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.

    View important information about the ServiceNow® Now Assist for IT Operations Management (ITOM) application in Now Assist for IT Operations Management (ITOM).

    Role required: evt_mgmt_operator

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Select the Express List icon (Express List icon.) in the left navigation bar.
    3. In the Active alerts list, select the information icon (Information icon.) to the left of an alert group to display the preview panel.
    4. On the preview panel Info tab, select Analyze in Alert analysis by Now Assist.
    5. View the information provided in the Alert analysis.
      Nota:
      Alert analyses are provided in English, irrespective of the language used in the alert descriptions.
    6. Opcional: Use the Alert analysis icons to perform related tasks.
      Tabela 1. Alert analysis icons
      Icon Description
      Copy to clipboard icon. Copy the content of the alert analysis to the clipboard.
      Refresh icon. Refresh the alert analysis.
      Nota:
      Refreshing regenerates the results. Past results are deleted.