Submit a service catalog request from legacy HR Service Portal

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 6 minutes to read

    • You can open the HR Service Portal to submit questions and request help from the HR team in the non-scoped version of HR.

    Before you begin

    Role required: none

    About this task

    There are several ways you can make a request or ask a question on the HR Service Portal.
    Catalog
    Use the Catalog link in the top banner of the HR Service Portal to access all the HR categories available on the portal. From any of these categories you can ask a general question or make a request by clicking on the category.
    Browse the HR service catalog
    Click on any of the category links under Browse HR Service Catalog to access specific HR categories available on the portal. From any of these categories you can ask a general question or make a request.
    General inquiries
    Click on the General Inquiries category link under Browse HR Service Catalog to ask a question not specific to any of the portal categories.
    Chat with or email HR
    You can chat with HR or email your questions or requests to HR by using the Chat with HR and Email HR links in the top banner of the HR Service Portal.

    Procedure

    1. Navigate to All > Self-Service > HR Service Portal.
      • Browse HR Service Catalog and select the topic that pertains to your question or request.
      • Catalog in the top banner of HR Service Portal and select the topic that pertains to your question or request.
    2. Review the knowledge documents that appear, and if your question or request is resolved, exit the form.
      Otherwise, continue with the remaining steps.
    3. Answer the questions in the request form.
      Questions vary depending on the item selected. Mandatory fields have a red asterisk (*) beside them.
    4. Click Submit.
      The page refreshes to display your open cases and a link to the case in My Open Cases. You can check the case to see who it was assigned to.

    Enroll in or modify benefits in legacy HR Service Portal

    You can open the HR Service Portal to enroll in benefits or modify your existing benefit plan.

    Before you begin

    Role required: none

    About this task

    There are several types of benefits in the Catalog section of the HR Service Portal that require enrollment.
    Medical Benefits
    Use this link to download and complete the applicable enrollment form and upload to HR. You can also ask questions about benefit options or the enrollment process.
    Dental Benefits
    Use this link to download and complete the applicable enrollment form and upload to HR. You can also ask questions about benefit options or the enrollment process.
    Vision Benefits
    Use this link to download and complete the applicable enrollment form and upload to HR. You can also ask questions about benefit options or the enrollment process.
    Pharmacy Benefits
    Use this link to download and complete the applicable enrollment form and upload to HR. You can also ask questions about benefit options or the enrollment process.
    401(k) Plan
    Use this link to download and complete the applicable enrollment form and upload to HR. You can also ask questions about benefit options or the enrollment process.
    Direct Deposit
    Enroll in direct deposit for your paycheck by clicking on the Payroll link.

    Procedure

    1. Navigate to All > Self-Service > HR Service Portal.
    2. Under Browse HR Service Catalog, select Benefits.
      The benefits category opens.
    3. Select the item to enroll in or modify, such as Medical Benefits.
      The Medical Benefits page opens to display the current medical coverage provider and related knowledge documents available to read for information.
    4. Review the knowledge articles that appear if desired.
      Otherwise, continue with the remaining steps.
    5. Under What would you like to do today?, select Enroll in or modify your medical plan.
      An instruction to download and complete the applicable enrollment form will appear. A link to the form to download will also appear under Forms.
    6. Click on the applicable form..
      The form will download to your computer.
    7. Open the form and complete the required information.
    8. Save the form to your computer.
    9. Return to the Medical Benefits page on the HR Service Portal to attach your completed form.
    10. Click Add attachments.
    11. Browse to your completed form on your computer and click or double click the form you want to attach.
    12. Click Submit.

    Result

    After submitting the completed form the process to enroll you in the company medical benefit plan will begin.

    Follow the same steps to enroll in dental, vision, pharmacy, 401(k), and direct deposit benefit plans.

    Request employment verification in legacy HR Service Portal

    You can submit an HR request to generate an employment verification letter and have it sent via email to the institution making the request.

    Before you begin

    Role required: none

    About this task

    You can request an employment letter either through the Catalog in the top banner area of the portal page or through Browse HR Service Catalog. The letter is generated based on your HR profile information. The HR agent assigned to your request can attach the letter to an email message and send it to the contact email address you provide.

    Procedure

    1. Navigate to All > Self-Service > HR Service Portal.
    2. Under Browse HR Service Catalog, select Employee Data Management.
      As an alternative, you can also click on Catalog in the top banner area of the portal page to get to the request form.
    3. Select Employment Verification.
      The form to request an employment verification letter opens.
    4. Complete the form, entering the reason you need the letter, the name of the company or institution, the name of your contact and the address, and the contact's email address.
    5. Click Submit.

    Request tuition reimbursement in legacy HR Service Portal

    If your organization reimburses the tuition you paid for courses that support your role, a tuition reimbursement request form is available from the HR Service Portal.

    Before you begin

    Role required: none

    About this task

    When you submit the request, you and must attach required documentation to the case. Typically this is your payment receipt and transcript/course completion.

    You can request tuition reimbursement either through the Catalog in the top banner area of the portal page or through Browse HR Service Catalog.

    Procedure

    1. Navigate to All > Self-Service > HR Service Portal.
    2. Under Browse HR Service Catalog, select Benefits.
      As an alternative, you can also click on Catalog in the top banner area of the portal page to get to the request form.
    3. Select Tuition Reimbursement.
    4. Review the knowledge documents that appear if desired.
      Otherwise, continue with the remaining steps.
    5. Select Submit a reimbursement request for an approved course.
    6. Select the approved course for reimbursement from the drop down list.
    7. Click the boxes next to each category if you have digital copies of your payment receipt and transcripts/course completion.
    8. Drag and drop the documents from your file browser into the form or click the attachment icon to navigate to the document location and select them to attach.
      The documents appear at the top of the form. You can view them, or click Manage Attachments to remove them if necessary.
    9. Click Submit.
      The case is created with two tasks: one can be seen in HR Tasksfor the HR agent to review the documents, and one for a payroll agent to process the reimbursement. You can see the case in My Open Cases on the HR Service Portal.

    What to do next

    If you did not attach the required documents, you can attach them to the HR request when you are ready. Open the HR request, and drag and drop the documents from your file browser, or click the attachment icon to navigate to the document location and select them.