View notifications for a major incident

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View the notifications that are sent during specific events in a major incident. These notifications are sent to all the stakeholders associated with the major incident.

    Before you begin

    Role required: major_incident_manager, agent

    About this task

    The following informational notifications are triggered for a major incident when:
    • A communication task is created for a major incident
    • SLA reaches 75%
    • SLA is breached

    Procedure

    1. Launch Microsoft Teams application.
    2. Click Activity.
    3. View the list of notifications feeds for the major incident.
    4. Click the notification to view the details.
      Major incident notification
    5. Click View workbench to view the ticket details in ServiceNow.