Create and configure an app for Meeting Extensions in the Microsoft Teams Developer Portal

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Create and configure an app for Meeting Extensions in Microsoft Teams Developer Portal to fetch incident details during the conference call in Microsoft Teams.

    Before you begin

    Ensure you have installed Notify connector and other required plugins on your ServiceNow® instance. For more information, see Install Meeting Extensions for Microsoft Teams.

    Role required: Microsoft Teams admin

    Procedure

    1. Log in to the Microsoft Teams portal at https://dev.teams.microsoft.com.
    2. Create an app.
      1. Navigate to Apps > New app.
      2. Enter a valid name for the app in the Add app dialog box and select Add.
      3. On the App details page, fill in the fields.
        Table 1. App details page
        Field Description
        Short name Name of your application. For example, ServiceNow Meeting Extensions for Microsoft Teams.
        Full name Full name of your application.
        Application (client) ID Unique identification number for the app.
        Note:
        This App ID is different from the generated Bot ID/App ID.
        Short description Brief description of the app.
        Long description Detailed description of the app.
        Version

        Version for the app.

        For example, 1.0.
        Developer or company Name Name of your company.
        Website Link to your company website.
        Privacy policy Link to the privacy statement for your app.
        Terms of use Link to the terms and conditions for your app.
      4. Select Save.
    3. Configure the Group and Channel app.
      1. Navigate to Configure > App features > Group and Channel app.
      2. On the Group and channel app details page, fill in the fields.
        Table 2. Group and channel app details page
        Field Description
        Configuration URL

        The configuration URL in the following format:

        https://<instance_name>.service-now.com/sn_now_teams_ext_meeting_configuration.do
        Scope The meeting types Team or GroupChat,depending on where users can use your app.
        Context Select all context items from the list.
        Users can reconfigure the app Option to allow users to reconfigure the Meeting Extensions app.
      3. Select Save.
    4. Go to Single sign-on and enter the Application ID URI in the format api://<instance_name>.service-now.com/<client ID in Microsoft Azure>.
      For information about the Client ID, see Create an app in Microsoft Teams to enable making calls.
    5. Add a domain.
      1. Navigate to Domains > Create your first domain.
      2. Enter *.service-now.com in the Add domain dialog box to allow authorizations for ServiceNow URLs.
    6. Select Publish.
    7. Select Download the app package.

    What to do next

    Upload the app manifest in Microsoft Teams.