View your open cases in legacy HR Service Portal

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can view your open HR cases from the HR Service Portal in the non-scoped version of HR.

    Before you begin

    Role required: none

    Procedure

    1. Navigate to All > Self-Service > HR Service Portal.
      You can also navigate to Self-Service > My Requests, however, the list that appears contains all your open requests, not just HR cases.
    2. Under My Open Cases, click the case description to see its details or tasks assigned to you.
      You must have a Service Portal role (sn_hr_sp.xxxx) to view the task assigned.
    3. To edit information, click a field, edit the information, and click Save.
    4. Optional: Click the Activity tab to enter a message if necessary.