Workplace Core

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 6 minutes to read
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    Summary of Workplace Core Release version: Washingtondc

    The ServiceNow® Workplace Core application assists organizations in managing safe processes for employee returns to the workplace. It allows for the establishment of distancing plans, shift assignments, and sanitation scheduling, facilitating a phased approach to workspace allocation, especially in response to situations like the COVID-19 pandemic.

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    Key Features

    • Space Administration: Administrators can manage details about workplace locations, such as employee workstations and meeting rooms, enabling effective workspace planning and phased employee returns.
    • Shift Management: Managers can create and assign shifts to employees, allowing them to monitor occupancy levels and manage workspace assignments accordingly.
    • Workspace Reservations: Employees can reserve workspaces through interactive floor plans, with notifications sent to both employees and managers. Advanced options are available through the Workplace Reservation Management application.
    • Workplace Tasks: Managers can monitor and schedule maintenance tasks, generating reports to track progress.
    • Workplace Dashboard: Provides visualizations of workspace availability and occupancy levels, aiding in decision-making.
    • Guided Setup: A structured setup process for the Safe Workplace suite applications is available to assist configuration.

    Key Outcomes

    Utilizing Workplace Core helps organizations ensure compliance with health guidelines while efficiently managing workspace use. It prepares the workforce for a safe return to operations post-emergencies, fosters better workspace planning, and enhances employee experience through effective reservation systems. Additionally, federal customers have specific access provisions and must ensure compliance with relevant regulations.

    Use the ServiceNow® Workplace Core application to create safer, managed processes for returning employees to the workplace and staying open. Establish distancing plans, shift assignments, and sanitation scheduling and manage workspace allocation in stages. The Workplace Core is also available as a core application in the Workplace Service Delivery suite.

    Workplace Safety Management overview
    Space administration
    Your organization's workplace administrators can add details for all workplace locations, such as:
    • Areas such as employee workstations, conference rooms, and cafeterias
    • Office buildings and campuses
    • Regions of all locations

    By tracking the availability of workspaces, workplace managers can plan and implement a phased return of employees to the workplace. For example, after the COVID-19 pandemic, your organization might want to allow a certain percentage (for example, 20%) of the total staff to return at a time at each office location, based on office configuration, local health recommendations, and other factors. Workplace managers can indicate workspace availability, leaving space for physical distancing. They can evaluate the situation periodically and make more workspaces available as conditions improve.

    As a workplace manager, you can upload floor plans of your organization so employees can more easily view and select available spaces when they request workspace reservations.

    Avoid large gatherings or long queues for locations at your workplace such as the cafeteria, gym, and entry and exit gates by defining arrival intervals and having employees schedule their arrivals.

    Shift management

    Workplace managers can create shifts for employees and schedule them for specific times and days. They can use this data to start planning for the occupancy levels of your workplaces by allocating employees and available workspaces to specific shifts.

    For example, workplace managers can create a morning shift schedule with work hours of 08:00 to 13:00. They can then assign available workspaces to this shift based on organizational guidelines. These assigned workspaces can then be reserved for employees operating from the office during this shift.

    Shift owners can review and modify the details of the shifts that they own. They can also view workspace reservations and requests made for the shifts they own.

    Workspace reservations

    Using the information about available employees and workspaces, workplace managers can reserve areas and workspaces for employees. Workplace managers can also generate reservations for multiple employees at once. Both the employee and the workplace manager are notified of reservations through email.

    Employees can request workspace reservations when they are ready to return to the office. Using interactive floor plans, they can choose to reserve workspaces for a specified date range, a single day, or a few hours. Depending on your organizational guidelines, reservation requests might require an approval for confirmation.

    If the workplace profiles of all employees are set up, the application automatically assigns available workspaces for employees based on their date and time selection when they make a reservation.

    For more advanced workplace reservation options, use Workplace Reservation Management in the Workplace Service Delivery suite. For more information, see Workplace Reservation Management.

    Workplace tasks

    Workplace managers can monitor maintenance activities that are scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks, and generate reports to track the progress of these activities.

    Workplace Dashboard

    Using data visualizations, you can evaluate the availability of workspaces and occupancy levels of your office locations, and monitor the progress of workplace tasks on the workplace dashboard.

    Use guided setup to implement Safe Workplace suite apps
    The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

    Use with other Safe Workplace suite applications

    Workplace Core is part of a suite of ServiceNow® Safe Workplace suite applications. Use it with these other applications to help your organization prepare its workforce and workplaces to resume operations after emergencies and pandemics like COVID-19.

    All Safe Workplace suite applications are available in the ServiceNow Store.

    Safe Workplace suite for federal customers

    Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

    Table 1. Installation instructions for self-hosted and federal environments
    Type Instructions

    Commercial on-premise

    Visit the ServiceNow® Store to download and install the application.

    Federal hosted

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    Federal on-premise

    If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    On-premise

    See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.