Human Resources agent dashboard

  • Release version: Washingtondc
  • Updated August 13, 2024
  • 1 minute to read

    • The dashboard for HR Agents monitors caseloads to help stay on top of the backlog, enabling the HR Agent to provide a streamlined experience for the organization workforce.

    Note:
    This dashboard is available in the Human Resources Scoped App content pack.

    End users and roles

    Table 1. End user role details
    End user and goal Required role Benefits

    HR Agent: Agents need to monitor their cases and measure their performance to stay on top of the backlog.

    		 sn_hr_core.basic, sn_hr_core.case_writer

    The HR Agent can provide a streamlined experience for the organization workforce.

    Use case

    Organizations need to understand and meet or exceed the expectations of the modern workforce and provide a delightful employee experience. Using this dashboard, the HR Agent can track the progress of the cases they own, sorted by priority.

    Data visualizations

    The Human Resources Agent dashboard contains the following visualizations:

    Table 2. HR agent dashboard visualizations
    Title Type
    Approvals Requested Single Score
    My HR Open Backlog List
    My Open Backlog Single Score
    My Open Backlog Distribution Horizontal bar
    My SLA Breached Cases Single Score
    Unassigned Cases Single Score
    Unassigned Cases Distribution Horizontal bar