Properties installed with Workplace Concierge

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  • Updated April 28, 2025
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    Summary of Properties Installed with Workplace Concierge

    This document details the configuration options available in Workplace Concierge, enhancing workspace suggestions for employees within the Workplace Service Delivery platform. Employees can utilize the mobile app to reserve workspaces based on personalized suggestions influenced by their preferences, past reservations, and location data.

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    Key Features

    • Collaborators Filter: Allows adding collaborators for workplace employees. Default is set to true, enabling condition filters for adding users.
    • Allow Overlapping Reservations: Enables multiple desk reservations for a day. Default is true; setting to false restricts employees to one reservation per day.
    • Suggestions Reservable Module: Identifies the default Reservable module for workspace suggestions. Administrators can customize this module as needed.
    • Suggestions Reservation Past Days to Consider: Sets the number of past days (up to 90) the system considers for workspace suggestions.
    • Suggestions Space Types: Defines the type of space suggested for reservation, defaulting to Workspace/Desk.

    Key Outcomes

    By configuring these properties, ServiceNow customers can optimize workspace reservations for employees, leading to improved user experience and better management of workspace availability. Employees can efficiently reserve spaces that align with their preferences and past behaviors, ensuring a more organized workplace environment.

    Customize the system properties available with Workplace Concierge as required.

    Configure Workplace Concierge properties for improved workspace suggestions. The preferred workplace suggestions are shown to an employee in the search results. Employees can select a suggested workspace while reserving a space using the Workplace Service Delivery for Mobile app. The workspace suggestions are also based on user workplace profile location preferences, employee presence configuration, user space table and space suggestions table configuration, and future and past reservations.

    Following properties are installed with Workplace Concierge.
    Note:
    The Workplace Concierge properties are available in the System Properties [sys_properties] table. To access the table, enter sys_properties.list in the navigation filter context menu.
    Table 1. Workplace Concierge properties
    Property Description
    Collaborators filter [sn_wsd_concierge.collaborators_filter] Property to add a collaborator for a workplace employee. Apply condition filters as required to add workplace users as collaborators. Default value is set to true.
    Allow overlapping reservations [sn_wsd_concierge.allow_overlapping_reservations] Property to allow a parallel or multiple desk reservations for a day from the Desk suggestions card in Workplace Service Delivery for Mobile.

    By default, this property is set to true. If it is set to false, employees cannot have multiple or parallel desk reservations for a day using the Desk Suggestions card. They can reserve a space using the Make a reservation option on Workplace Service Delivery for Mobile.

    Note:
    The option to add your workplace preferences and suggestions are also available on the Employee Center portal. Employees are expected to use the Workplace Service Delivery for Mobile app to reserve a space and to view or modify their preferred workplace locations and workplace schedule suggestions. Reserve a workspace using your mobile app before coming to the office. Get desk suggestions based on your preferred location, past and future reservations, proximity (preferred collaborators), favorite spaces, neighborhoods, and standard services.
    For more information, see Manage your workplace schedule and reservations.

    Suggestions reservable module [sn_wsd_concierge.suggestions_reservable_module]

    System ID of the default Reservable module that is used when suggesting a workspace to an employee to reserve a space. By default, Desks Reservable module is available. Administrators can customize and add filters to in the Desks reservable module to add or remove spaces or preferred locations as required.

    For more information, see Configure a reservable module and User Space Suggestions.

    Suggestions reservation past_days to consider

    [sn_wsd_concierge.suggestions_reservation_past_days_to_consider]    		 Specifies the maximum number of past days the application considers when proposing a workspace to an employees. Max value is 90 days.

    For more information, see Configure a reservable module.

    Suggestions Space Types

    [sn_wsd_concierge.suggestions_space_types]    		 Space type record that is used while suggesting spaces to an employee for reservation. By default, Space type is Workspace/Desk. This property should be pointing to a space type that is similar to a workspace for an employee.
    For more information, see: