Integrating Learning Posts with Journey designer
Integrate Learning Posts with Journey designer to create and access an omni-channel learning experience empowering employees with the right learning at the right time, making learning accessible.
- Learning Posts automatically activates Learning Core.
- Learning Posts is available with the HRSD Enterprise package.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Integrating the Learning Posts app with Journey designer enables you to manage recommended learning for journeys from inside Journey designer.
Use Recommended Learning
The Recommended Learning feature combines Learning Posts with Predictive Intelligence. It learns how your organization uses training and provide a list of recommended courses to add to journeys.
- Employees can: See learning tasks and work on the task in their journeys.
- Managers can: Add recommended learning to journeys for employees if they have Can add recommended learning permission.
- Mentors can: Add recommended learning if they have permission to edit a journey if they have Can add recommended learning permission.
- Administrator: Manage recommended learning for journey configurations.
Administrator manage Recommended Learning for Journey Configurations
Administrators Create recommended learning records for Journey Configurations that are associated with a Journey type. The recommended learning is then accessed by journey owners, mentors, and employees. Only an administrator can delete recommended learning from a journey configuration. See, Add or modify recommended learning in the Journey designer app.
Journey owners and mentors can add recommended learning to a journey
Journey owners or mentors with the Can add recommended learning permission for a journey configuration are able to add recommended courses to individual journeys. See, Add recommended learning to a journey.