Configure business rule for close condition
Configure the business rule for close condition to auto-import the chats.
Before you begin
Role required: admin
Procedure
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Navigate to .
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On the form, fill in the fields.
In the Advanced tab, update the Condition and the Script fields.
Table 1. Business rule for close condition Field Description Name Name of the business rule Table Table to which the close condition is to be assigned. Active Check this box Advanced Check this box Where to run - When: async
- Update: Check this box
- Filter Conditions: Apply the filter condition of the close condition business rule
Advanced - Condition: Copy and paste the value of the
condition. Modify the values as required.
!current.avoid_closing_chat_records && new sn_tcm_collab_hook.MSTeamsImportChatUtils().hasMatchingCloseCondition(current) - Script: Copy and paste the value for the script.
Modify the values as required.
new sn_tcm_collab_hook.MSTeamsImportChatUtils().closeChatStorageRecords(current);