Explore Workplace Reservations for Microsoft Outlook Add-in
Summarize
Summary of Explore Workplace Reservations for Microsoft Outlook Add-in
The ServiceNow® Workplace Reservations for Microsoft Outlook Add-in allows employees to reserve workplace spaces directly through Microsoft Outlook, eliminating the need for a separate reservation portal. This integration enhances employee experience by enabling fast and efficient reservations using familiar Outlook functionalities.
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Key Features
- Quick reservations: Employees can reserve spaces in less than a minute.
- Search capabilities: Find available spaces using multiple search criteria directly within Outlook.
- Event integration: Add spaces to new or existing calendar events seamlessly.
- Reservation management: Employees can reserve for themselves or on behalf of others, including visitors.
- Modification options: Update existing reservations or adjust extra services as needed.
- Availability notifications: The add-in alerts users if a selected space becomes unavailable.
- Calendar synchronization: Reservations can be synchronized with Microsoft Exchange Online calendars.
Key Outcomes
By using this add-in, ServiceNow customers can expect a streamlined reservation process, reduced time spent searching for available spaces, and enhanced management of workplace resources. All reservations and additional service requests are efficiently handled within the Workplace Reservation Management application, ensuring a cohesive experience for both employees and workplace administrators.
Reserve a workplace space in less than a minute without using the Reservation portal. The ServiceNow® Workplace Reservations for Microsoft Outlook Add-in enables you to make a reservation using Microsoft Outlook directly.
The Workplace Reservations for Microsoft Outlook Add-in application is created on the Seismic workspace and uses Seismic components. The components are stored in the Workplace Service Delivery Components plugin to enhance the employee experience while using the add-in.
As an employee, you can easily reserve a space using Microsoft Outlook directly. The ServiceNow® Workplace Reservations for Microsoft Outlook Add-in provides you the capabilities of the Workplace Reservation Management application within the Microsoft Outlook application. The add-in enables an employee to create an appointment or edit an existing appointment. An employee can find the available spaces easily and request extra services without the need to open a separate application. Only the locations that exist in both the Microsoft Exchange Online and Workplace Reservation Management are displayed for reservation. Only rooms added in the Rooms [sn_wsd_core_room] table are sychronized using the calendar provider. To synchronize spaces, that spaces must be added as rooms in the Rooms [sn_wsd_core_room] table.
The add-in is displayed in the Microsoft Outlook ribbon. When you select the add-in icon, it displays a reservation form in a sidebar. You can configure a manifest file and upload it to the Microsoft Outlook application to view the add-in feature.
As a workplace admin, you can specify the reservable module that you want to use for reservations in the sn_wsd_msaddin.default_reservable_module system property. Only one reservable module can be used in the Workplace Reservations for Microsoft Outlook Add-in.
Workplace Reservation Management and the Microsoft Outlook Add-in
- Find available spaces by applying multiple search criteria.
Figure 2. Available spaces displayed by the add-in - Add spaces directly to an existing or a new event using the add-in directly.
- Request a reservation for yourself or on behalf of others.
- Make a reservation for any workplace location such as a conference room, parking lot, workspace, desk and more.
- Make reservation on behalf of a visitor or to meet a visitor.
- Specify the reservation duration.
- Request extra services.
Figure 3. Extra services option in the add-in - Update an existing reservation or modify the extra services. You can change the location and add/remove services.
If any selected space becomes unavailable for any reason or if the date or time has changed, the add-in indicates the same.
You can use the existing reporting tools available with Workplace Reservation Management application to report any issue.
Workplace Calendar Synchronization
You can also synchronize your reservations with your calendar provider by using the ServiceNow® Workplace Calendar Synchronization application. Enable your employees to make reservations with ServiceNow® Workplace Reservation Management or with your organization's calendar service providers, such as Microsoft Exchange Online.