Configure knowledge bases

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Enable users to view knowledge articles from the mobile app. If no knowledge bases are selected, users can view articles from all knowledge bases in the system. By default, the app uses the IT knowledge base.

    Before you begin

    Role required: admin

    About this task

    Procedure

    1. Navigate to All > Now Mobile App > Knowledge Bases.
    2. Optional: In the portal knowledge bases [m2m_sp_portal_knowledge_base] table, add a knowledge base in addition to the IT knowledge base.
      1. Click New.
      2. On the form, fill in the fields.
        Table 1. Portal knowledge bases form
        Field Description
        Active Option that you can select to make the configuration active.
        Portal Portal that you select. Select Mobile Employee Service Portal.
        Knowledge Base Knowledge base that you would like to associate with the app.
        Order Number that indicates the order that the configurations should run. If there are multiple configurations on a portal, the system runs the configurations from the lowest to the highest order that you selected.
    3. Optional: Change the default knowledge base that is associated with the Now Mobile app.
      1. In the Portal field, open the record with Mobile Employee Service Portal.
      2. In the Knowledge Base field, select the knowledge base that you would like to associate with the app.
      3. Click Update.

    Result

    Users can select the Plus icon icon on the applet launcher page to open the quick action.