Executive journey view dashboard

  • Release version: Washingtondc
  • Updated April 19, 2024
  • 2 minutes to read
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    Summary of Executive Journey View Dashboard

    The Executive Journey View Dashboard is designed for leaders and executives within organizations to monitor key metrics related to employee journeys. It provides insights such as the number of employees completing their journeys, SLA breaches, and average completion times, enabling informed decision-making regarding HR service delivery.

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    Key Features

    • Required Role: Access requires the snjny.reader role.
    • Dashboard Access: Navigate to All > Journey designer > Administration > Executive journey view to open the dashboard.
    • Reports Included:
      • Overdue Journey Accelerator Tasks: Provides details on overdue tasks related to journey accelerators.
      • Overdue Lifecycle Events Tasks: Tracks overdue tasks within the Task table.
      • Employee Journey Status: Displays journey status data.
      • Service Level Agreement Breached Cases: Reports on SLAs that have been breached.
      • Journeys Opened Each Month: Monitors the number of journeys initiated monthly.
      • Employees Onboarding Each Month: Tracks employee onboarding metrics.
      • Average Number of Days to Complete a Journey: Indicates the average duration for completing journeys.
    • Filters Available:
      • Location: Filter tasks based on employee journey location.
      • Department: Filter based on the department of the task assignee.
      • Journey Start Date: Filter by the journey's start date.
      • Journey Type: Filter tasks according to the type of journey.
      • Employee Start Date: Filter based on the employee's start date.

    Key Outcomes

    By utilizing the Executive Journey View Dashboard, executives can effectively assess the performance of HR service delivery, identify bottlenecks in the journey process, and make data-driven decisions to enhance employee experiences. This dashboard empowers leaders to focus on critical metrics that influence overall organizational efficiency and employee satisfaction.

    Executive-focused dashboard with reports containing information such as the number of employees completing their journeys, SLA breaches, average days to complete journeys, and other metrics executives would be interested in.

    Executive journey view dashboard

    Required ServiceNow AI Platform roles

    The sn_jny.reader role is needed to access this dashboard.

    Access the Executive journey overview dashboard

    To open the dashboard, navigate to All > Journey designer > Administration > Executive journey view.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    Table 1. Users and dashboard details
    User Dashboard use

    Leaders/Business executives/HR coordinators

    Review and comprehend the significance of journey, quickly summarize them, and review task completion outcomes.

    Reports

    Table 2. Report details
    Title Type Source table Description

    Overdue journey accelerator tasks

    Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks Single score Task [task] The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Employee journey status Donut Journey [sn_jny_journey]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Service level agreement breached cases Bar Task SLA [task_sla] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Journeys opened each month Line Journey [sn_jny_journey]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Employees onboarding each month Area Task [task] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Average number of days to complete a journey Bar Average no of days to complete a journey (indicator) Provides the number of data it takes to complete a journey.

    Filters

    Table 3. Filter details
    Name Type Description

    Location

    		 Multi-select

    Displays various tasks based on the location of the journey employee.
    Department Multi-select Displays tasks based on the department the task assignee belongs to.
    Journey start date Choice Displays tasks based on the journey start date.
    Journey type Multi-select Displays tasks based on the journey type.
    Employee start date Choice Displays tasks based on the start date of the employee.