Link ServiceNow user account to Microsoft Teams application for Virtual Agent

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Link your ServiceNow account to Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.

    Before you begin

    Role required: user

    The authentication step occurs in your instance or in a specific Service Portal, if set by your admin.

    Procedure

    1. Open the Microsoft Teams application.
    2. Find your Virtual Agent bot.
    3. Start a conversation with your Virtual Agent bot.
      The bot then presents a prompt that provides options to authenticate Link to ServiceNow, continue as a guest user, or see the help menu Check out Tips.

      Link ServiceNow account

    4. Click Link to ServiceNow to authenticate.
      Authentication directs you to your instance or a specific Service Portal set by your admin. If you are not already logged in to your instance or a Service Portal, you are prompted to enter your login credentials.
      Note:

      The system administrator can auto link the ServiceNow user accounts to Microsoft Teams from Quebec. For more information, see Account linking in pre-built messaging integrations.

    5. On the confirmation dialog, click Confirm to link your account.