Configure an HR service for a journey

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Create a corresponding HR service so that the lifecycle event can be requested for service as part of an employee's journey.

    Before you begin

    Role required: sn_hr_core.admin

    About this task

    HR services are the requests and assistance an HR organization provides its employees, and they are the starting point for HR case creation. You must create an HR service for a lifecycle event so that it can be requested for service. To learn more about HR services, including whether to make an HR service available for internal use only or for employee self-service, see HR services.

    Procedure

    1. Navigate to All > HR Administration > HR Services > HR Service Configuration.
    2. Click New.
    3. On the HR Service form, provide the following field values.
      Table 1. HR Service form
      Field Value
      Fulfillment type Set the value to Journey.
      Lifecycle event type Select the Lifecycle event you want to fulfill the HR service.
      Journey configuration Select the Journey designer journey you want to associate with the Lifecycle event.
      COE Select the COE you want the HR service to be categorized under.
      Note:
      An HR service for a Lifecycle event can be associated with any HR Center of Excellence (COE).
      On the HR service form, set the Fulfillment type to Journey
    4. Fill in the other fields on the form, as appropriate.
      For further details on the form fields, see Configure an HR service.
    5. Click Submit or Update.