Workplace Service Delivery applications
Summarize
Summary of Workplace Service Delivery applications
ServiceNow® Workplace Service Delivery offers a comprehensive suite of applications aimed at enhancing the employee workplace experience. This platform automates workplace management, enabling efficient handling of workplace-related requests and providing a centralized space for all employee services. The latest version, Washingtondc, was updated on February 1, 2024.
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Key Features
- Workplace Core: Establish managed processes for safety, including distancing plans and sanitation scheduling.
- Workplace Reservation Management: Simplifies the reservation of meeting rooms and desks via the Service Portal.
- Workplace Case Management: Analyzes requests to determine human or automated response needs, with pre-defined fulfillment steps.
- Workplace Visitor Management: Streamlines guest registration and front-desk operations for a better visitor experience.
- Workplace Calendar Synchronization: Syncs reservations with calendar providers to enhance scheduling.
- Workplace Space Mapping: Integrates with Mappedin to utilize existing building maps for space management.
- Workplace Space Management: Facilitates effective oversight of organizational locations.
- Workplace Lease Administration: Manages workplace contracts and tracks important dates from a single interface.
- Workplace Reservations for Microsoft Outlook Add-in: Allows quick reservations directly from Microsoft Outlook.
- Workplace Move Management: Simplifies employee relocations without manual permissions.
- Workplace Service Delivery for Mobile: Provides access to workplace services via mobile devices.
- Workplace Central: A unified workspace for administrators to optimize workplace operations efficiently.
- Indoor Mapping: Offers interactive indoor maps for navigation and location visualization.
- Workplace Maintenance Management: Plans preventive maintenance for facility assets and soft services.
- Workplace Connectors: Integrates employee interactions to enhance space utilization through data analysis.
- Workplace Concierge: A central application for employees to manage their workplace experience, including setting in-office days.
- Workplace Agent for Mobile: Enables mobile management of workplace cases and tasks on-the-go.
Key Outcomes
By utilizing the Workplace Service Delivery applications, ServiceNow customers can expect improved efficiency in managing workplace requests, enhanced employee experience, and streamlined operations across various workplace-related activities. This results in a more organized, responsive, and user-friendly workplace environment.
ServiceNow® Workplace Service Delivery provides a suite of applications for improving the employee workplace experience. You can automate workplace management and provide a single platform for all employee services.
Applications installed with Workplace Service Delivery
ServiceNow® Workplace Service Delivery applications help your workforce more efficiently manage workplace-related requests.
The ServiceNow® Workplace Core application enables you to create safer, managed processes for employees in the workplace. You can establish distancing plans, shift assignments, and sanitation scheduling. Manage your workspace allocation in stages. The Workplace Core is the core application of the Workplace Service Delivery suite.
The ServiceNow® Workplace Reservation Management application makes it easier for employees to reserve meeting rooms, conference rooms, desks, and any reservable workplace service from the Service Portal.
The ServiceNow® Workplace Case Management application enables you to analyze the type of request in order to determine if the request needs a human response or automated task. You can create pre-defined steps to fulfill a variety of requests.
Welcome your guests and off-site employees with a smoother, more hassle-free experience. Use ServiceNow® Workplace Visitor Management to optimize your front-desk operations and welcome your guests and off-site employees. You can register visitors as well as pre-plan what they will require.
Enhance your workplace's reservation experience by synchronizing your reservations with your calendar provider by using the ServiceNow® Workplace Calendar Synchronization application.
Space Mapping enables you to take advantage of the already created building maps produced by applications like Mappedin. The Space Mapping integration with Mappedin allows you to import the data as buildings, floors, spaces, and rooms.
Efficiently supervise every single location of your organization by using the ServiceNow® Workplace Space Management application.
The ServiceNow® Workplace Lease Administration enables you to create, manage and track workplace contracts from a single interface. You can also add workplace contract services, assets, locations, documents and track important dates.
Reserve a workplace space in less than a minute without using the Reservation portal. The ServiceNow® Workplace Reservations for Microsoft Outlook Add-in enables you to make a reservation using Microsoft Outlook directly.
The ServiceNow® Workplace Move Management application enables your employees to relocate from one location to another without any hassle and without a required manual permission. Manage and fulfil employee move requests in simple steps.
Access your workplace-related services and other information on your mobile device using the ServiceNow Workplace Service Delivery for Mobile.
Maintain workplaces more efficiently using a single workspace, Workplace Central. As an admin, workplace manager, space planner, lease administrator, or lease manager, you can use the Workplace Central application to perform workplace-related activities like planning, monitoring, viewing, and optimizing workplaces in less time.
Indoor Mapping provides native indoor maps for creating mapping experiences, including navigation. It provides interactive location directories and wayfinding capabilities. Users can visualize in real-time workplace interiors, room reservation states, along with other indoor and outdoor details for a selected campus, building, and floor.
Workplace Maintenance Management enables workplace maintenance planners to plan for preventive maintenance for facilities assets (chairs, etc.) and soft services (house-keeping, etc).
Workplace Connectors is an integration framework leveraging employee interactions within the workplace (such as badging systems) to help drive better space utilization decisions using the dashboards and planning tools within the Workplace Service Delivery solution.
The Workplace Concierge application is a Workplace Service Delivery application designed as a one-stop application to help employees with their workplace experience. They can set their in-office days and more.
Manage all your workplace cases and tasks on the go using the Agent Workplace Services for Mobile application on the ServiceNow Agent mobile application. As a workplace agent, the application enables you to view, manage, and create workplace cases using your mobile device instead of a desktop or a laptop.