Search similar and closed Universal Requests

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • When creating a Universal Request, search for closed universal requests that are similar using Predictive Intelligence.

    Before you begin

    Role required: admin
    Note:
    This search option is available only if you install the Predictive Intelligence plugin (com.glide.platform_ml) plugin and then enable the Enable related search for similar closed Universal Requests (sn_uni_req.similar_closed_universal_request) property. For more information on this property, see Universal Request properties.

    Procedure

    1. Navigate to All > Universal Request.
    2. Create new or open an existing request that is not closed.
    3. Select Similar Closed Universal Request under the Related Search Results section.
      All closed universal requests that are similar are displayed based on the short description, description, and assignment group of the selected universal request.

    What to do next

    Review the solutions to copy the closed information or mark the solution as This helped.