People Involved form

  • Release version: Washingtondc
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of People Involved form

    The People Involved form within the Employee Service Management for Health and Safety Incident Management allows safety managers and agents to efficiently add or modify individuals involved in safety incidents or observations. This functionality is essential for accurate reporting and management of safety-related events.

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    Key Features

    • Person Type: Classify the involved individual as either an Employee, Visitor, Public, or Contractor, with specific fields appearing based on selection.
    • Association: Define the role of the individual in the incident, such as Witness, Injured Party, Safety Team, Collaborator, or Involved.
    • Auto-Population: Certain fields like name, phone number, and email are auto-populated based on the individual's profile, streamlining data entry.

    Key Outcomes

    By utilizing the People Involved form, ServiceNow customers can ensure comprehensive documentation of all parties in safety incidents, facilitating better incident management and compliance with safety protocols. This leads to improved safety outcomes and a clearer understanding of incident dynamics.

    Safety managers and agents can use the People involved form to add or modify an involved person in a safety incident or observation assigned to them.

    Table 1. People involved form
    Field Description
    Person type Type of the person involved in the safety incident or observation. If an incident or observation involves more than one person, you must add a record for each.
    • Employee: An employee of the organization where the safety incident or observation happened.
    • Visitor: A person from outside the organization who came to the site as a visitor.
      Note:
      The Visitor option appears only when the Workplace Visitor Management (com.sn_wsd_visitor) application is installed on your instance. For more information, see Additional features in Health and Safety.
    • Public: A person from public who was present at the site of safety incident or observation.
    • Contractor: A contract worker from a contractor company who came to the site to perform required tasks. This option appears only when the Health and Safety Contractor Management (sn_hs_crm) application is installed on your instance.
    Employee Name of the employee involved.

    This field appears only when Employee is selected from Person type.
    Visitor Email id of the visitor involved.

    This field appears only when Visitor is selected from Person type.
    Contractor Name of the contract worker involved.

    This field appears only when Contractor is selected from Person type.

    Note:
    This field only lists users who have the [snc_external] role assigned to them and have their Health and Safety profile created. For more information, see Assign Health and Safety profile to a user.
    Association Type of involvement of the person.
    • Witness: A person who was present at the safety incident or observation described.
    • Injured party: A person who got injured in the incident. This option appears only for the Employee and Visitor person type.
    • Safety team: A person from safety team handling the investigation of the incident.
    • Collaborator: A person who's collaborating in any in the investigation of this incident or observation.
    • Involved: A person who's involved in any other way with this incident or observation.
    Name Name of the person involved.

    For a public person, enter the name. This field is available only when the Public option is selected from Person type.

    For a visitor, the name is auto-populated from the visitor profile.
    Phone Phone number of the involved person.

    For a public person, enter the phone number. This field is available only when the Public option is selected.

    For an employee or visitor, the phone number is auto-populated from the user or visitor profile.
    Email Email ID of the involved person.

    For a public person, enter the email ID. This field is available only when the Public option is selected.

    For an employee or visitor, the email ID is auto-populated from the user or visitor profile.
    Preferred contact method Method to contact the involved person such as email or phone number.