Connect your ServiceNow instance to your Microsoft Teams tenant

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Connect your ServiceNow instance to your Microsoft Teams tenant to enable users to create their requests from within Microsoft Teams.

    Before you begin

    Note:
    The following steps are for pre-published apps. Your Azure apps must already be registered and published to follow this configuration.

    Role required: External admin (external_app_install_admin)

    Procedure

    1. Navigate to All > ServiceNow for Microsoft 365 > Install Azure apps.
    2. Select Install.

      This step connects your tenant to the ServiceNow instance.

    3. Select the  Consent on behalf of your organization  option to provide the consent/permissions for all your users, then select  Accept  to provide the admin consent.
      These permissions enable the app to do the following:
      • Maintain access to data that you have given access to
      • Sign in and read user profiles
      • Sent a teamwork activity to any user
      When the apps are successfully installed, the page displays the details of the tenant and available Azure Apps to authorize.