Run fix-script for RCA approvals

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • After you install or upgrade to the latest Employee Experience applications from ServiceNow Store, you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.

    Before you begin

    Role required: admin

    About this task

    Install the following Employee Experience applications and subscriptions.
    • Employee Center Core
    • Employee Center
    • Employee Center Pro
    • Content Experiences
    • Content Publishing

    The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming.

    To automate the RCA approvals for any record, you can run the EC bulk RCAs approval script where the source scope is one of the given Employee Experience applications.

    Download the following EC bulk RCAs approval file from the ServiceNow Store.EC bulk RCAs approval script file on ServiceNow store

    Note:
    This file is a standalone script to reduce the manual effort involved.

    After you download the script file, perform the following steps.

    Procedure

    1. Navigate to All > System Definition > Fix Scripts.
    2. Right-click the header and choose Import XML.
    3. Click Choose file and select the XML file that you downloaded.
    4. Search and find the EC bulk RCAs approval script record.
    5. Click Run Script to allow all the requested RCAs.