AI Search for Curated Experiences

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Align the AI search to limit the search to the content associated with your taxonomy.

    Before you begin

    Role required: admin

    Deactivate the existing taxonomy so that the search configurations pick up the content from your taxonomy.

    About this task

    For new customers, the AI search is enabled by default.

    If you have installed a version of Service Portal prior to Rome, and want to use the Employee taxonomy that is provided by default with the Employee Center portal, you must run a fix script. For more information, see Run fix scripts to update Employee Center.

    Procedure

    1. Navigate to All > AI Search > Search Experience > Search Sources.
    2. Click ESC Portal Catalogs.
    3. In the Conditions field, set the Taxonomy topic . Taxonomy filter condition to point to your taxonomy to enable the search to focus on the content associated with your taxonomy.
    4. You can modify the other default filter conditions or leave them as-is.
    5. Click Update to return to the AI search source list.
    6. Click ESC Portal Knowledge Bases.
    7. In the Conditions field, set the Taxonomy topic. Taxonomy filter condition to point to your taxonomy to enable the search to focus on the content associated with your taxonomy.
    8. You can modify the other default filter conditions or leave them as-is.
    9. Click Update.